Privacy Policy

At Lux96 Casino, safeguarding user privacy is a fundamental part of our commitment to providing a secure and reliable online gaming environment. This Privacy Policy explains how information is collected, used, stored, and protected when individuals access our website, register an account, or utilise any of the services available through the platform.

By continuing to use the website, users confirm that they understand and accept the data handling practices described in this document.

Information We May Collect

In order to operate our services effectively and meet legal obligations, we may gather different types of information, including:

• Personal details such as full name and date of birth;
• Contact information, including email address and telephone number;
• Residential and correspondence addresses;
• Account credentials and registration details;
• Payment and transaction records;
• Identity verification documents;
• Device information, IP addresses, and browser data;
• Communications submitted through customer support channels.

The information requested will always be relevant to the services we provide and the obligations we must fulfil.

How We Use Information

The information collected may be used for a variety of operational and regulatory purposes, including:

• Registering and maintaining user accounts;
• Processing deposits, withdrawals, and account transactions;
• Conducting identity and age verification procedures;
• Detecting suspicious activity and preventing fraud;
• Managing security and system integrity;
• Responding to customer enquiries;
• Enhancing website performance and functionality;
• Complying with legal, licensing, and regulatory requirements.

Certain services may not be available if required information is not provided.

Grounds for Data Processing

Personal information is processed only where there is a valid legal basis. Depending on the circumstances, processing may be necessary for:

• Delivering contractual services requested by users;
• Compliance with applicable laws and regulations;
• Protecting legitimate business interests;
• Obtaining and relying upon user consent where appropriate.

Where consent forms the basis for processing, users may withdraw it at any time, subject to legal requirements.

Marketing and Promotional Updates

Users who choose to receive marketing communications may occasionally be informed about special promotions, bonuses, platform updates, or other relevant offers.

Recipients may opt out of promotional communications at any stage through account preferences or by contacting support. Unsubscribing from marketing materials will not affect access to the platform’s core services.

Disclosure of Information

Personal information may be shared with authorised third parties where such disclosure is necessary for the operation of our services.

Examples include:

• Payment service providers;
• Identity verification agencies;
• Technology and hosting partners;
• Compliance consultants and auditors;
• Government bodies, regulators, or law enforcement authorities when legally required.

We do not provide personal information to unrelated third parties for sale or commercial marketing purposes.

All external providers handling information on our behalf are expected to maintain appropriate privacy and security standards.

Security Practices

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorised access, misuse, disclosure, or loss.

These measures may include:

• Data encryption technologies;
• Protected server infrastructure;
• Access management controls;
• Continuous security monitoring;
• Employee awareness and compliance training.

While no digital environment can be completely immune to security risks, we take ongoing steps to minimise potential vulnerabilities.

Information Retention

Personal information is retained only for as long as required to satisfy business, legal, regulatory, and security obligations.

In some circumstances, records may remain stored after an account has been closed, particularly where retention is necessary for:

• Regulatory compliance;
• Financial record keeping;
• Fraud prevention activities;
• Legal proceedings or dispute resolution.

Once retention obligations no longer apply, information is securely erased or anonymised.

Cookies and Website Technologies

The platform uses cookies and related technologies to support website functionality and improve user experience.

These tools help us:

• Recognise returning visitors;
• Store user preferences;
• Maintain secure account sessions;
• Evaluate website traffic patterns;
• Improve content and service delivery.

Most web browsers allow users to control cookie settings. However, restricting cookies may impact the performance of certain website features.

Privacy Rights

Depending on the laws applicable to their location, users may have certain rights regarding their personal information, including the right to:

• Obtain access to information held about them;
• Correct inaccurate or incomplete records;
• Request deletion of information where permitted by law;
• Limit specific processing activities;
• Object to particular forms of data use;
• Withdraw previously granted consent;
• Receive information about how their data is handled.

Identity verification may be required before requests can be completed.

Cross-Border Data Transfers

Due to the international nature of online services, personal information may occasionally be processed or stored in countries outside a user’s place of residence.

Where cross-border transfers occur, appropriate safeguards are implemented to ensure information remains protected in accordance with the standards outlined in this Privacy Policy.

Third-Party Resources

Our website may contain links to external websites, applications, or services operated by independent organisations.

As we do not control those resources, we cannot accept responsibility for their privacy practices, content, or security arrangements. Users should review the privacy policies of any third-party services they choose to access.

Updates to This Policy

We may amend this Privacy Policy from time to time to reflect changes in legislation, business practices, or technological developments.

Any revised version will be made available on this page and will take effect from the date it is published unless otherwise indicated.

Users are encouraged to review this document periodically to stay informed about how personal information is managed.

Contacting Us

Any questions regarding privacy, personal information, or data protection practices may be directed to our support team through the communication methods available on the website.

We will make reasonable efforts to address all privacy-related enquiries promptly and fairly.

Closing Statement

Maintaining the confidentiality and security of user information remains a key priority for Lux96 Casino. By using the platform, users acknowledge that their information may be collected, processed, stored, and protected in accordance with the terms described in this Privacy Policy.